Account & Login
Resolve login issues, organization selection, employee onboarding, and secure account access.
Support
How can we help?
Get help with FacilityMate Go setup, attendance tracking, geofence check-ins, leave management, expenses, notifications, and account access.
Attendance & Geofence
Get help with check-in, check-out, break tracking, location permissions, and geofence accuracy.
Leaves & Expenses
Support for leave requests, approvals, expense submissions, claims, and reimbursement tracking.
Help topics
Frequently asked questions
Quick answers for the most common FacilityMate Go support requests.
I cannot check in. What should I verify?
Make sure your organization is selected, location permission is enabled, your device has internet access, and you are within the approved geofence area.
How do I change my organization?
Use the organization selection screen in the app. If the expected organization is missing, contact your manager or support with your registered email.
Why am I not receiving notifications?
Check notification permissions on your device and confirm that you are logged into the correct FacilityMate Go account.
How do I report an attendance mistake?
Contact your manager or email support with the date, expected check-in or check-out time, and any relevant notes.